Shipping & Delivery


  • Which methods of delivery do you offer?

We currently offer delivery by DPD courier company.

  • How long will I have to wait for my order to arrive?

Our delivery lead time is 4-6 working days.

  • How can I track my orders?

You can check on DPD website http://www.dpd.ie

  • My delivery is missing an item. What should I do?

Please contact us by email info@hairjazz.eu or phone +442038072409


Web Security & Payments


  • Is it safe to shop online at Hairjazz.eu

We ensure high security of data on our Hairjazz.eu Online Store. All credit and debit card transactions are processed by “Global Collect International Payment Services”, a secure online gateway that will be responsible for holding and handling information related to your payment details.

  • What are the payment options?

You can pay with: MasterCard, Visa and Klarna invoice

  • Is VAT included in the price?

Yes, prices are displayed with included VAT.




  • How do I place an order online?

You can easily place an order following a few steps: 

1. Search, choose and add to the Shopping Cart your favourite product

2. Select your shipping and payment method to complete your order

3. You will receive a confirmation e-mail

  • Can I order over the phone?

No, we cannot accept orders over the phone, but our Customer Service will be more than happy to guide you through the order process if you need any help.

  • I have not received a confirmation e-mail. What should I do?

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service info@hairjazz.eu