FAQ
Contact us
Email address: info@harmonylife.co.uk
Phone: +44 20 3807 2409
We’re open 8am - 5pm BST Monday to Friday, excluding UK bank holidays
Shipping
& Delivery
- Which
methods of delivery do you offer?
We currently offer delivery by DPD courier company.- How
long will I have to wait for my order to arrive?
Our delivery lead time is 5-7 business days.- How
can I track my orders?
You can check on DPD website http://www.dpd.co.uk/- My
delivery is missing an item. What should I do?
Please contact us by email info@harmonylife.co.uk or
phone +442038072409
Web
Security & Payments
- Is
it safe to shop online at Harmony Life?
We ensure high security of data on our Harmony Life
Online Store. All credit and debit card transactions are processed by
“Global Collect International Payment Services”, a secure online gateway that
will be responsible for holding and handling information related to your
payment details.- What
are the payment options?
You can pay with MasterCard, Visa and Pay Pal.- Is
VAT included in the price?
Yes, prices are displayed with included VAT.
Orders
- How
do I place an order online?
You can easily place an order following a few
steps:
1. Search, choose and add to the
Shopping Cart your favorite Harmony Life product.
2. Select your payment method to
complete your order.
3. You will receive a confirmation
e-mail.- Can
I order over the phone?
No, we cannot accept orders over the phone, but our
Customer Service will be more than happy to guide you through the order process
if you need any help.I
have not received a confirmation e-mail. What should I do?
First check your spam filter. If you still have not
received your confirmation e-mail, please contact our Customer Service info@harmonylife.co.uk- I have received damaged order. What
should I do?
If
the package was damaged during shipment, you can contact us at: info@harmonylife.it
within 14 working days of receipt of the goods by sending us a photo and the
delivery number of the damaged package.
Right
of withdrawal- Can
I exercise the right of withdrawal?
With
Harmony Life you can exercise the right of withdrawal within 14 days from
receipt of the goods.
The
right of withdrawal is valid only if the products are in their original
condition and comply with the original quantity requirements. It is therefore
necessary that the products have not been used. Make sure the products are
returned in the correct packaging.
Please,
send an e-mail to info@harmonylife.co.uk in order to
receive guidelines where to send the products.
Attach
a copy of the order confirmation to the returned products. We will thus be able
to handle the return and the repayment more quickly.
Once
the products have been checked and evaluated, we will proceed with the refund
within 14 days.
Returns
of used cosmetics are not accepted.
Usage
of Products- I am allergic to a lot of products. Can I use Hair Jazz products?
Before
buying a product, make sure you are not allergic to the active ingredients it
contains. Hair Jazz products comply with all the safety requirements imposed by
the European Union and are certified.- Can
I use Hair Jazz products on oxygenated hair?
HAIR
JAZZ is suitable for all hair types. Some HAIR JAZZ products contain alcohol
and eggshell extracts, so it may dry out your hair.
For
this reason, we recommend using Hair Jazz shampoo, lotion and ampoules only on
the roots. Do not forget to apply hair conditioner, mask, leave-in cream and
serum for dry hair.- What
happens if I stop using the product? Do I run the risk of losing my hair?
If
you stop using HAIR JAZZ, your hair will begin to grow normally within a couple
of weeks. HAIR JAZZ does not stimulate hair loss.- Does
Hair Jazz also affect facial or body hair?
HAIR
JAZZ has no effect on facial or body hair for the following reasons:
a)
HAIR JAZZ shampoo and lotion must act on the hair for 2 minutes to be
effective.
b)
The hair on the face and body has a limited length (the growth of the hair on
the hands, legs and face is genetically determined). - Can
I use HAIR JAZZ on sensitive skin or if I suffer from psoriasis?
For
sensitive skin we recommend consulting a dermatologist showing the list of
active ingredients.
We
do not recommend the use of HAIR JAZZ for people with psoriasis.- Can
I use, in combination, conditioner and mask that I usually use?
Yes,
you can use your conditioner or mask as you usually do. However, avoid applying
the products on the roots and on the skin. - Can
pregnant women use HAIR JAZZ?
Yes,
HAIR JAZZ can be used both during pregnancy and lactation.
Please,
read the active ingredients carefully and ask your doctor for advice before
buying.- Can
HAIR JAZZ also be used by children (for example a 6-year-old girl)?
In
case of real necessity, HAIR JAZZ can also be used by children from 12 years of
age. However, our company is convinced that we should favour specific shampoos
for children. HAIR JAZZ is a product intended for adults.- Can
I use HAIR JAZZ on dyed hair?
Yes,
HAIR JAZZ can be used on dyed hair. In this case, however, the colour may last
less. HAIR JAZZ was not developed with the aim of preserving the colour.- Can
shampoo and lotion be used individually?
For
best results, we recommend using both shampoo and lotion. However, satisfactory
results are also obtained by using them separately.- How
I should use Hair Jazz products?
We
recommend applying a small amount of HAIR JAZZ shampoo to the scalp every 2-3
days. HAIR JAZZ shampoo should be applied exclusively to the skin (hair roots).
Lather and massage the skin with your fingertips, without rubbing. Leave for
3-4 minutes, then rinse with warm water. It is important to wash only the skin
as HAIR JAZZ must reach the hair follicles. The tips are not as dirty as the
roots. Just use the HAIR JAZZ shampoo on the roots and wash the tips with
running water.
On
hair length apply hair conditioner or/and mask. If you want to wash your hair
every day, you can also use other products to your liking.
Once
the Hair Jazz shampoo is applied together with the conditioner, mask in the
area towards the tips, dry the hair with the towel. Apply Hair Jazz serum on
the tips. Then spray the lotion directly on the wet skin and gently massage for
1-2 minutes. DO NOT RINSE!